About

What is the Healthy Food Finder?

The Healthy Food Finder is a product lookup tool, developed by NSW Health. The Healthy Food Finder is designed to help you to find foods and drinks that meet the criteria for NSW school canteens and NSW Health facilities.

 

What determines if foods and drinks are suitable for NSW school canteens and NSW Health facilities?

NSW Health has developed Food and Drink Criteria to determine what foods and drinks meet the criteria for NSW school canteens and NSW Health facilities. The criteria are found in the:

(i)                  NSW Healthy School Canteen Strategy*, and the

(ii)                Healthy Food and Drink in NSW Health Facilities for Staff and Visitors Framework

*The NSW Healthy School Canteen Strategy is a collaborative initiative with the NSW Department of Education and NSW Health.

 

I have read the Strategy and Framework documents, but I still have a few questions about the criteria used – who can I contact to find out more?

Email your enquiries to healthyfood@health.nsw.gov.au or call the Healthy Food Information Service on 1800 930 966 and you will be put in touch with the most appropriate person to answer your query.

 

I am not from NSW. Do these Food and Drink Criteria apply to me? Does the Healthy Food Finder work for my state/territory’s equivalent guidelines/criteria?

The criteria have been developed for, and are only applicable to, NSW. This is the same with the Healthy Food Finder – Products are identified as 'meets criteria/does not meet criteria' based on the NSW Food and Drink Criteria and they do not apply to policies in other states or territories. We encourage you to consult your respective Government’s equivalent food provision guidelines or criteria.

 

Why do we need these healthy food provision guidelines?

One in two adults and more than one in five children in NSW are overweight or obese.  Excess weight is associated with a wide range of chronic health conditions including Type 2 diabetes, cardiovascular disease, stroke and some cancers. Providing healthier food and drink options in NSW school canteens and in food outlets in NSW Health facilities is part of a range of initiatives that the NSW Government is introducing to make healthy normal. One such initiative is creating a healthy food and drink environment where people find it easy to make healthy choices.

 

Is the Healthy Food Finder available to everyone?

No, the Healthy Food Finder is only made accessible to canteen staff and volunteers from NSW Government, Catholic and Independent schools, retailers, suppliers and product manufacturers of school canteens and NSW Health facilities, NSW Department of Education employees, Association of Independent Schools of NSW employees, Catholic Schools NSW employees and NSW Health employees (including volunteers).

 

I am seeking advice on healthy eating, but am not eligible to register. Can you help me?

It is great to hear that you are interested in learning more about healthy eating! We recommend you visit the Make Healthy Normal website where you will find an abundance of digital tools, information and free NSW Health initiatives to help make healthy normal and tackle overweight and obesity.

 

Registration & support

How do I register for the Healthy Food Finder?

To register as a user, select the Sign in/Register button on the homepage:

Once selected, you will be taken to the Sign In page. You will need to select the “New Users” tab in order to begin the registration process:

 

Why must I register? Why do you need my first name, last name and email address?

Food composition data available on the Healthy Food Finder has been supplied by SP Health Co. Pty Ltd (SP Health). Your personal information is required because NSW Health has an obligation to SP Health to ensure that the key users of the data are:

•    NSW school canteen staff and volunteers (Government, Catholic and Independent schools)

•    NSW Health food and drink suppliers and retailers

•    NSW Department of Education employees

•    Association of Independent Schools of NSW employees

•    Catholic Schools of NSW employees

•    NSW Health staff and volunteers

•    Staff of other NSW Government organisations.

For more information please see our Privacy Statement

 

I have not received an email verification – what do I do?

Check the following:

(i)                  In your email account, check your ‘Junk’ folder for an email from ‘Healthy Food Finder’. Please note it may take up to 5 minutes for you to receive a verification email.

(ii)                In the Healthy Food Finder tool (website) go to Profile and then select the ‘Confirm email’ button in blue.

(iii)               If you still do not receive an email, contact us here (Monday-Friday 9.00am-5.00pm)

 

Why won’t the Healthy Food Finder accept my password?

To register as a user to the Healthy Food Finder you will require a strong password. A strong password consists of:

(i)                  A minimum of 8 characters

(ii)                Includes at least one uppercase letter

(iii)               Includes at least one lowercase letter

(iv)               Includes at least one special character (for example: ! @ # etc.)

(v)                Includes at least one numeral (0 through 9)

 

I received an error message/the Healthy Food Finder is not working – help!

We are sorry for any inconvenience caused. Please wait 5 minutes and refresh your page. If the error still occurs, please take a screenshot of the error message and send the screenshot, a description of the issue and the device you are using (PC, iPad, smartphone (iPhone/Android) and your browser type (Internet Explorer, Google Chrome, Safari etc.) to healthyfood@health.nsw.gov.au. Alternatively, call the Healthy Food Information Service on 1800 930 966 and you will be put in touch with the most appropriate person to answer your query.

 

How to search

Why can’t I find the product I am looking for?

Check your search term:

(i)                  Is there a spelling error?

(ii)                Is the search term too specific? Try a more generalised search, such as searching for a product category, e.g. “muesli bars”, “muffins”, “flavoured milk”.

(iii)               Is the product freshly prepared (i.e. not a packaged product)? Try using terms such as “homemade” or “generic” or search for a product category such as “muffin”.

(iv)               Is the product made up of multiple components, such as sandwiches with different fillings, or yoghurt with fruit and muesli? Try using search terms such as “sandwich with” or “yoghurt with” to see different varieties of these types of products.

 

Can I search for products by categories as defined in the Food and Drink Criteria, such as “vending machines”, “snacks”, or “hot meals”?

No, the data structure of Healthy Food Finder is based on food categories, not menu-type categories. We recommend you try an alternate search strategy, such as searching for a food category. For example, you can search for “soup”, as typical food category that is considered to be a “hot meal”. Additionally, you can search for the term “popcorn” and select the following from the Advanced Search filters: “Meets Criteria” “≥3.5 stars” and “Everyday”. Using this search method you will identify all popcorn products that can be sold in your food outlet or school canteen.

 

Is it possible to narrow a search if you are getting a large number of results?

Yes. You can narrow your search results by applying the Advanced Search filters. Filters include: Meets Criteria; Everyday; Occasional; ≥3.5 stars; Gluten free and Lactose free. Multiple filters can be selected at any one time. Additionally, you may choose to sort the column headings on the search results page (product, serving size, classification etc.). Re-ordering can be either A-Z or Z-A. For serving size, it is smallest - largest or largest - smallest.

 

Why is the Advanced Search not working?

In order to apply the Advanced Search filters you will need to:

(i)                  Tick/check the checkboxes of interest, then

(ii)                Select “Apply Filters”. Only when “Apply Filters” is selected will the advanced search activate.

 

Product information

Where is the food and drink data sourced?

The food and drink composition information available on the Healthy Food Finder has been developed by SP Health Co. Pty Ltd

 

How do I know that the data in the Healthy Food Finder is accurate?

The food and drink composition data has been developed and reviewed by nutritionists and is accurate to the best of their knowledge. Please check our Disclaimer for more information.

 

The Healthy Food Finder is missing a product. How do I add a missing product?

The Healthy Food Finder is a dynamic tool – we are continuously making improvements, including adding and updating product information. If you can’t find what you’re looking for you can tell us about a missing product through the Item Request feature on the Search results page by clicking on the green ‘here’ button as per the screenshot below:

We will investigate and update the data as soon as possible. Data in the Healthy Food Finder is refreshed on a weekly basis.

 

 

The information in the Healthy Food Finder does not match what is on the product labelling. What do I do?

Check you have selected the correct serve size of the product. If the serve size is correct and the product information does not match, report this through the Item Request feature on the Search page by clicking on the green ‘here’ button as per the screenshot below:

We will investigate and update the data as soon as possible. Data in the Healthy Food Finder is refreshed on a weekly basis.

 

I am a food manufacturer – how do I add my products and check that they meet the criteria for NSW school canteens and NSW Health facilities?

Contact us at here (Monday-Friday 10.00am-4.00pm) and we will put you in touch with our data provider.